Refund policy

Return & Refund Policy (30 Days)

Effective Date: [Month Day, Year]

At Lumelle, we want you to love your purchase. If something isn’t right, we offer returns within 30 days of delivery.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To start a return, email us at bylumelle@gmail.com with:

  • Your order number

  • The item(s) you want to return

  • The reason for the return
    (Photos are helpful if the item arrived damaged or incorrect.)

If your return is approved, we’ll send instructions for where to send your package.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging

  • The product must be in the same condition you received it

For hygiene and safety reasons, we do not accept returns of opened or used products.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Items marked Final Sale (if applicable)

  • Gift cards (if applicable)

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at bylumelle@gmail.com with a photo of:

  • The item

  • The packaging

  • The shipping label (if possible)

We’ll make it right with a replacement or refund, depending on the situation.

Return Shipping Costs

  • If the return is due to our error (wrong item, damaged/defective, wrong item sent), we’ll cover return shipping.

  • If the return is for any other reason, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. Lumelle is not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we’ll notify you of approval or denial.

If approved:

  • Refunds are issued to your original payment method

  • Processing typically takes 5–10 business days, depending on your bank/card provider

Original shipping fees are non-refundable (unless the return is due to our error).

Exchanges

We don’t offer direct exchanges at this time. If you want a different item, please return your original order (if eligible) and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at bylumelle@gmail.com. If your order has already been processed or shipped, we may not be able to cancel it.

Contact Us

If you have any questions about returns or refunds, contact us at:
Email: bylumelle@gmail.com
Business Hours: [Mon–Fri, 9am–5pm PST]
Return Address: [Provided after return approval]